Refund & Return Policy
At our online shoe store, we want you to love your purchase. If you’re not completely satisfied, we’re here to help! Please read our refund and return policy below.
Eligibility for Returns
- Shoes can be returned within 30 days of purchase.
- Items must be in their original condition: unworn, unwashed, and with all original packaging and tags attached.
- Proof of purchase (receipt or order confirmation) is required for all returns.
Non-Returnable Items
- Items marked as final sale.
- Gift cards.
- Customized or personalized products.
Refunds
- Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect your return.
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
Exchanges
- We offer exchanges for the same item in a different size or color, subject to availability.
- If the desired item is unavailable, you can opt for a refund or store credit.
How to Return
- In-Store Returns: Bring your item and proof of purchase to any of our store locations.
- Online Returns:
- Email us at [support@sanyidiriba.nehabi.com] to request a return authorization.
- Ship your item to the address provided in our return instructions.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt with photos and details of the issue. We will arrange a replacement or a full refund.
Contact Us
If you have any questions or need assistance, feel free to contact our customer service team at:
- Email: [support@sanyidiriba.nehabi.com]
Thank you for shopping with [Your Shoe Store Name]. We appreciate your business and look forward to serving you again!